2011-2014 Nissan Murano Instrument Cluster Bezel: Cracking, Peeling, and Navigation System Compatibility

Symptoms of a Failing Instrument Cluster Bezel

Failure of the instrument cluster bezel is almost always physical or cosmetic. Unlike the electronic cluster behind it, the bezel itself will not cause warning lights or diagnostic trouble codes.

• Cracks and Scratches: The most common issue is physical damage. The plastic can become brittle over time, leading to cracks, especially around screw holes or high-stress areas. Scratches from normal use can also detract from the interior's appearance.
• Peeling or Sticky Finish: Some owners report the soft-touch or painted finish on the bezel can begin to peel, bubble, or become sticky, particularly in vehicles exposed to high heat and sun. This is related to a wider issue with Nissan dashboard materials from this era.
• Broken Mounting Tabs: The back of the bezel has several plastic tabs that clip it securely to the dashboard. These can break during removal if not handled carefully, leading to a loose fit, rattles, and squeaks.
• Malfunctioning Buttons: If buttons housed within the bezel (like the hazard switch) stop working, the issue could be the button itself, its wiring connector, or damage to the bezel that prevents the button from being pressed correctly.

Known Issues & Recalls for 2011-2014 Nissan Murano

While there are no official recalls for the instrument cluster bezel itself, owners should be aware of two common related issues for this vehicle generation.

Flickering or Blank Information Display

A very common problem for the 2011-2014 Murano is the failure of the LCD information display located within the instrument cluster. Symptoms include the screen flickering, being intermittent, or going completely blank. This is a failure of the electronic instrument cluster *behind* the bezel, not the bezel itself. Repair services exist that can fix the faulty screen without needing to replace the entire cluster. In some cases, the issue may be a loose ribbon cable that can be reseated.

Voluntary Service Campaign P0A08 (ABS Actuator)

Nissan issued a voluntary service campaign for 2010-2014 Murano models regarding the Anti-lock Braking System (ABS) actuator. A chemical reaction could cause a valve to stick, potentially leading to increased brake pedal travel. The fix involves a dealer flushing the old DOT3 brake fluid and replacing it with DOT4 fluid, and inspecting the ABS actuator. This is not related to the dashboard but is a critical service item for these vehicles.

Buying a Used 2011-2014 Murano Instrument Cluster Bezel

A used OEM bezel is often the best value, providing a perfect fit and color match that aftermarket parts may lack. Here’s what to look for.

The Critical Navigation vs. Non-Navigation Check

Before you buy, you must confirm if the donor vehicle had the same entertainment system as yours. The easiest way to tell is by looking at the button layout around the main display screen cutout.

• Models WITH Factory Navigation: These bezels have a larger, rectangular cutout to accommodate the bigger navigation screen and have a distinct set of buttons integrated around it for functions like 'MAP', 'DEST', and 'ROUTE'.
• Models WITHOUT Factory Navigation: These bezels have a smaller screen cutout and a different arrangement of audio control buttons.

Always compare photos of the part you are buying to your existing bezel. Pay close attention to the shape of the main opening and the number and location of button holes. Part numbers for the entire instrument cluster assembly will often specify 'With navigation' or 'Without navigation'.

Physical Inspection Checklist

• Check All Mounting Tabs: Flip the bezel over and inspect every single mounting tab. Ensure none are cracked, stressed, or missing. This is the most critical check for ensuring a tight, rattle-free installation.
• Examine the Finish: Look for signs of peeling, deep scratches, or a sticky texture. Hold it under a light to check for cosmetic flaws.
• Inspect Screw Holes: Check the plastic around any screw holes for cracks. Over-tightening screws is a common cause of damage.
• Verify Button Integrity: If the bezel comes with buttons, press them to ensure they move freely and are not broken.

Cost Comparison

Prices can vary based on condition and supplier. The bezel is sometimes referred to as a "Cluster Lid" by Nissan.

Installation Guide

Replacing the instrument cluster bezel is a relatively simple job suitable for a DIYer with basic tools.

• Difficulty: 2 out of 5
• Time: 0.5 - 1 hour
• Tools Needed: Plastic trim removal tools, Phillips head screwdriver.

Step-by-Step Walkthrough

1. Disconnect the Battery: As a safety precaution, disconnect the negative terminal of the battery since you will be unplugging electrical components.
2. Remove Steering Column Shroud: Remove the three Phillips head screws from the bottom of the plastic shroud around the steering column and separate the top and bottom halves.
3. Lower the Steering Wheel: Adjust the steering wheel to its lowest and most extended position to create more working room.
4. Remove Lower/Side Trim: Gently pry off the dashboard side panel (near the driver's door) and the lower panel beneath the steering wheel.
5. Remove Bezel Screws: Locate and remove the Phillips head screws securing the bezel to the dashboard. There are typically two screws accessible from underneath, pointing upwards.
6. Pry the Bezel Out: Carefully use your plastic trim tools to pry around the edges of the bezel, releasing the clips holding it in place.
7. Disconnect Wiring: Before fully removing the bezel, reach behind it and disconnect the electrical connectors for the hazard switch and any other integrated buttons. Press the release tab on each connector to unplug it.
8. Installation: Installation is the reverse of removal. Connect the wiring harnesses, carefully align the clips and press the new bezel into place, then reinstall the screws and trim panels.

Frequently Asked Questions (FAQ)