2004-2012 Bentley Continental & Flying Spur Console Panel: Fixing Cracked Veneer & Sticky Buttons
This guide covers the common failures of the center console in the 2004-2010 Bentley Continental and 2006-2012 Bentley Flying Spur, including cracked wood veneer and degrading soft-touch buttons.
- The two most common failures are cosmetic: cracking wood veneer and sticky control buttons.
- Replacing veneer panels with new OEM parts is extremely expensive, with single components costing over $1,500.
- Sticky buttons can usually be cleaned at home with isopropyl alcohol and a microfiber cloth for a few dollars.
- A good-condition used console panel is the most cost-effective solution for fixing cracked veneer, but inspect it carefully before buying.
Common Failures and Symptoms
The center console assembly in the 2004-2010 Bentley Continental (GT, GTC) and 2006-2012 Bentley Flying Spur is known for two primary, age-related issues: deterioration of the wood veneer and degradation of the soft-touch button coatings. These problems are largely cosmetic but can significantly detract from the vehicle's luxury experience.
1. Cracking and Delaminating Wood Veneer
The most visible and expensive issue is the failure of the wood trim's clear coat and veneer. Over time, exposure to sunlight, heat, and humidity cycles causes the materials to expand and contract at different rates.
- Milky or Yellowing Finish: The first sign of trouble is often the clear lacquer finish taking on a hazy, milky, or yellowish appearance, particularly in areas exposed to direct sun.
- Hairline Cracks: Small cracks will begin to appear in the clear coat. If not addressed, these cracks can allow moisture to penetrate, damaging the wood veneer underneath.
- Lifting or Curling Veneer: In advanced cases, the wood veneer itself will start to peel away from its aluminum or composite backing, often starting at the edges. Once this happens, simple refinishing is no longer an option; the panel will need to be completely re-veneered.
Pro Tip: To prolong the life of your wood trim, always use a sunshade when parked and try to minimize extreme temperature swings inside the cabin.
2. Sticky or Tacky Buttons
A widespread problem on many luxury cars of this era, the rubberized "soft-touch" coating on buttons and switches breaks down over time. This results in a sticky, gummy surface that attracts fingerprints and dirt, making the controls unpleasant to use.
- Affected Areas: This issue commonly affects the climate control buttons, radio and infotainment switches, and the steering wheel controls.
- The Cause: The coating degrades due to exposure to oils from skin, cleaning products, and UV light.
- DIY Solution: Fortunately, this can often be fixed at home. Gently wiping the affected buttons with a microfiber cloth dampened with 70-99% isopropyl alcohol is a very effective method. Work on one button at a time and avoid excessive rubbing, which could remove the white graphics underneath. Other owners have reported success with makeup remover wipes, but alcohol is generally the most recommended solution.
3. Broken Tambour Door (Sliding Cover)
The slatted, roll-top cover over the cupholders, known as a tambour door, can break or have its individual slats come apart. This is a mechanical failure that can prevent the cover from opening or closing smoothly. Replacing this single component with a new OEM part is extremely expensive.
Buying a Used Console Panel
Given the high cost of new OEM veneer panels, a used console assembly is often the most practical solution. When buying a recycled part, careful inspection is key.
- Inspect the Veneer Closely: Look for any signs of hairline cracks, yellowing, or lifting at the edges. Hold the panel at an angle to the light to spot imperfections in the clear coat. A panel from a lower-mileage, garage-kept vehicle is ideal.
- Check for Scratches: The high-gloss finish is prone to scratching from keys, rings, or improper cleaning. Minor surface scratches may be acceptable, but deep gouges that go through to the veneer are permanent.
- Test the Buttons: If possible, press every button. They should move freely without sticking. If they are sticky, you can likely clean them, but it's a point for negotiation. Ensure none of the button graphics are worn off.
- Verify Wood Type and Color: Bentley offered various wood veneers (e.g., Burr Walnut, Chestnut). Ensure the part you are buying is an exact match for your car's interior trim. The VIN is the best way to confirm the original specification.
- Examine Mounting Points: Flip the panel over and check that all plastic mounting tabs and screw holes are intact. They can become brittle and break during removal.
Known Issues, TSBs, and Recalls
There are no specific recalls or Technical Service Bulletins (TSBs) from Bentley or the NHTSA that address the common issues of cracking veneer or sticky buttons. These are considered cosmetic wear-and-tear items.
A tangentially related recall (NHTSA ID: RE08/01) was issued for some 2007 Continental GT and Flying Spur vehicles concerning the trimmed cover for the passenger airbag on the dashboard, which could have an incorrect tether length if it had been replaced by a dealer between July 2006 and June 2007. However, this does not apply to the center console itself.
Replacement Cost and Difficulty
Replacing the center console panel is a moderately difficult job that a skilled DIYer can perform. The main risk is scratching or damaging the expensive surrounding trim during removal.
- Installation Difficulty: 3 out of 5
- Estimated Time: 1-2 hours
- DIY Feasible: Yes
The basic steps involve carefully prying up trim pieces, starting with the gear shift surround, removing several screws, and disconnecting the various electrical harnesses attached to the underside of the panel. There are several video guides online that demonstrate the process.
| Part Type | Estimated Cost | Notes |
|---|---|---|
| New OEM (Veneer Panel) | $1,500 - $3,100 | This is for individual components like the main wood panel or the tambour door, which are sold separately. |
| New OEM (Structure) | ~$300 | This is for the underlying plastic 'stowage box' (P/N 3W8858337) without the cosmetic top panel. |
| Used OEM | $400 - $900 | Cost for a complete used console assembly in good condition from a recycler. |
| Specialist Refinishing | $1,000 - $2,500+ | Cost to have a specialist strip, repair, and refinish your existing wood trim set. Can be very expensive for complex damage. |
| Shop Labor (Swap) | $200 - $400 | Typical independent shop cost to swap a used panel into your vehicle. |
Frequently Asked Questions (FAQ)
Can I repair the cracked veneer myself?
Repairing cracked lacquer and delaminated veneer is a highly skilled job that requires specialist tools and materials, including stripping agents, veneer presses, and automotive-grade polyester lacquers. It is not considered a DIY-friendly task. The most common solution for a DIYer is to replace the entire panel with a good-condition used part.
Are the console panels for the Continental GT and Flying Spur the same?
For the years covered by this guide, the main center console panels and components are largely identical between the 2-door Continental GT/GTC and the 4-door Flying Spur, as they are built on the same platform. However, always verify compatibility using a part number or with the seller, as minor variations can exist across trim levels or special editions.
My buttons aren't sticky, just slow to pop back up. What's the cause?
This is often caused by a spilled beverage, like soda, that has dried inside the switch mechanism. You can try to fix this by using an electronics contact cleaner. With the car off, spray the cleaner around the edges of the button and press it repeatedly to work the fluid in and dissolve the residue. Let it dry completely before turning the car on.
Will cleaning sticky buttons remove the icons?
There is a risk of damaging the graphics if you rub too hard or use a harsh solvent. Isopropyl alcohol is generally safe if used gently with a soft cloth. Always test in an inconspicuous area first if possible. Do not use acetone or nail polish remover, as they will strip the paint and graphics instantly.
Technical Specifications
OEM Part Numbers: 3W8858337 3W0863243G 3W0857717C
Materials: Real wood veneer (e.g., Burr Walnut, Chestnut) on an aluminum or composite substrate, plastic buttons with a soft-touch coating.
We Have This Part in Stock
The information in this article is provided for general reference and educational purposes only. Vehicle specifications, procedures, and part compatibility can vary by production date, trim level, and region. Always consult your vehicle's factory service manual and verify part numbers before purchasing or performing repairs. Safety-critical components such as airbags, seat belts, and braking systems should be installed by a qualified professional.
- Bentley Continental:
- Bentley Flying Spur: