2019-2020 Ram 1500, 2500 & 3500 CD Player Module: Fitment, Faults, and Replacement
This guide covers the console-mounted Audio Control Module (CD Player), explaining common issues, compatibility traps, and whether programming is required after replacement.
- This CD player module ONLY fits trucks with bucket seats and a full center console; it does not fit bench seat models.
- If replacing an existing player with a matching part number, no programming is needed. If adding a player for the first time, dealer programming is required.
- Widespread audio issues like 'no sound,' black screens, or reboots are caused by the main Uconnect radio or software, NOT the CD player module.
- The most reliable replacement is a used OEM unit with part number 68335565AB, as new parts are largely discontinued.
Critical Compatibility Warning: Center Console Required
Warning: This Audio Control Module (CD Player) is exclusively designed for 2019-2020 Ram 1500, 2500, and 3500 trucks equipped with bucket seats and a full floor-mounted center console. It will NOT fit or install in trucks that have a bench seat or a 40/20/40 split-bench front seat. Always verify your truck's interior configuration before purchasing.
Symptoms of a Failing CD Player Module
Failures of the CD player module itself are uncommon compared to issues with the main Uconnect head unit. However, when the module does fail, symptoms are typically isolated to CD playback.
- Stuck on "Loading Disc": The most reported symptom is the Uconnect screen showing a "Loading Disc" message that never resolves. The system is unable to recognize or initialize the disc in the player.
- Disc Read Errors: The unit may be unable to read discs that work in other players, or it may skip and stop playback unexpectedly.
- Failure to Accept or Eject Discs: The mechanical loading mechanism can fail, preventing you from inserting a CD or getting one out.
Related Uconnect Audio Problems (Usually NOT the CD Player)
Many audio issues in these trucks stem from the main Uconnect radio head unit, the amplifier, or software glitches, not the separate CD player module. If you experience the following, the CD player is likely NOT the cause:
- No Audio From Any Source: A complete loss of sound from AM/FM, SiriusXM, and Bluetooth is a common complaint found on owner forums. This is often a software glitch that can sometimes be fixed by rebooting the radio or temporarily disconnecting the truck's battery.
- Radio Screen is Black or Unresponsive: If the main Uconnect screen is frozen, black, or constantly rebooting, this points to a failure in the head unit itself or a broader vehicle network issue.
- Audio Distortion, Popping, or Static: These issues are addressed in Technical Service Bulletins (TSBs) and are related to radio software or the amplifier, particularly in trucks with the premium Harman Kardon system.
- Loud Humming or Booming Noise: A persistent low-frequency drone, even with the radio off, is often caused by the Active Noise Cancellation (ANC) system. This is especially common after installing aftermarket speakers.
Known Issues, Recalls, and Technical Service Bulletins (TSBs)
While there are no recalls specifically for the CD player module, several important software-related campaigns exist for the general Uconnect system in these trucks that address many audio and screen-related complaints.
| Campaign | Vehicles Affected | Symptom | Solution |
|---|---|---|---|
| NHTSA 20V-191 (FCA W32) | 2019-2020 Ram 1500, 2500, 3500 with 8.4" screens | Rearview camera image may remain on the screen after shifting out of reverse, causing a distraction. | Dealer software update for the radio. |
| FCA W33 | 2019-2020 Ram 1500, 2500, 3500 with 12" screens | Similar to the W32 recall, the rearview camera image can linger on the display. | Dealer software update for the radio. |
| TSB 08-003-19 Rev. B | 2019 Ram 1500 | A wide range of glitches: black screens, static, Bluetooth echo, radio lockups, intermittent anti-theft code requests. | Dealer software update. |
| TSB 08-009-19 Rev. A | 2019 Ram 1500 with 12" screen | Audio distortion, radio lockups, poor radio reception, and navigation issues. | Dealer software update. |
The #1 Question: Does It Need Programming?
This is the most important question for anyone replacing this module, and the answer depends on your situation.
- REPLACING a failed CD player: If your truck came from the factory with a CD player and you are replacing it with a used unit that has the exact same part number, it is generally considered plug-and-play. No programming or dealer visit should be required. The main Uconnect system will recognize the replacement module.
- ADDING a CD player: If you are adding this CD player to a truck that did not originally have one, the vehicle's Body Control Module (BCM) must be programmed. A dealer (or a properly equipped independent shop) needs to add the sales code for the CD player to the vehicle's configuration. Without this step, the Uconnect radio will not know the module exists.
Pro Tip: There is no anti-theft or immobilizer function tied to the CD player module itself. Unlike the main radio head unit, it is not linked to a specific Vehicle Identification Number (VIN). The programming requirement is only to tell the truck that the CD player option is present.
Buying a Used Audio Control Module
Since this part is reportedly discontinued from Mopar, a quality used OEM module is the most practical and affordable option. Here’s what to look for:
- Verify the Part Number: The most common and recent part number is 68335565AB. Earlier versions like 68335565 and 68335565AA also exist. Matching your original part number is the safest approach.
- Check Compatibility Notes: Reputable sellers will clearly state that the part is for vehicles "w/o bench seat" or "with bucket seats".
- Physical Inspection: Check the connectors for any bent or corroded pins. Ensure the casing is not cracked or showing signs of water damage.
- Mileage is Not a Factor: Unlike mechanical parts, the mileage of the donor vehicle is irrelevant for an electronic module like this. Functionality is all that matters.
Replacement Overview
Replacing the CD player is a straightforward job for a DIYer with basic tools. The module is located in the forward part of the center console.
- Disconnect the negative battery terminal.
- Carefully pry up the trim around the gear shifter and center console area. Several videos online demonstrate this process for accessing the main radio, which involves removing the same trim.
- Once the trim is removed, you will see the CD player module mounted inside the console.
- Unscrew the mounting hardware, disconnect the electrical connector, and remove the old unit.
- Installation is the reverse of removal.
Installation Note: If you are adding a CD player to a truck that did not have one and also lacks the factory wireless phone charger, you may need an additional trim piece (Mopar part number 68493638AA) to properly fill the console slot.
Cost Comparison
| Part Type | Estimated Cost |
|---|---|
| New OEM | $180 - $270 (Largely discontinued and unavailable) |
| New Aftermarket | Not Available (Only sold as part of complete upgrade kits) |
| Used OEM | $85 - $175 |
| Shop Labor | $100 - $180 (Approx. 1 hour) |
Frequently Asked Questions
Will this CD player fit my 2019 Ram 1500 with a bench seat?
No. This module is specifically designed to mount inside the full floor console that comes with front bucket seats. It will not fit in a truck with a bench or 40/20/40 split-bench seat.
My radio has no sound at all. Is my CD player broken?
It is highly unlikely. A total loss of audio from all sources (radio, Bluetooth, etc.) is almost always a problem with the main Uconnect head unit, the amplifier, or a software glitch. The CD player module failing would typically only affect CD playback.
Do I need to go to the dealer to get a replacement CD player programmed?
If you are simply replacing a broken CD player with a working one (using the same part number), programming is generally not needed. However, if you are adding a CD player to a truck that never had one, you will need a dealer or a capable independent shop to program the vehicle to recognize it.
Can I add this CD player to my truck if it didn't come with one?
Yes, provided you have the correct center console. You will need to purchase the module and have the vehicle's sales codes updated by a dealer to enable the feature on your Uconnect screen. You may also need an extra trim piece if your console slot is empty.
Technical Specifications
OEM Part Numbers: 68335565 68335565AA 68335565AB
Single-disc CD player designed for installation in the floor-mounted center console.
We Have This Part in Stock
The information in this article is provided for general reference and educational purposes only. Vehicle specifications, procedures, and part compatibility can vary by production date, trim level, and region. Always consult your vehicle's factory service manual and verify part numbers before purchasing or performing repairs. Safety-critical components such as airbags, seat belts, and braking systems should be installed by a qualified professional.
- Ram 1500:
- Ram 2500:
- Ram 3500:
- 🛍️ Shop This Part
- Critical Compatibility Warning: Center Console Required
- Symptoms of a Failing CD Player Module
- Related Uconnect Audio Problems (Usually NOT the CD Player)
- Known Issues, Recalls, and Technical Service Bulletins (TSBs)
- The #1 Question: Does It Need Programming?
- Buying a Used Audio Control Module
- Replacement Overview
- Cost Comparison
- Frequently Asked Questions
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